Return and refund policy
INTRODUCTION
By placing orders on www.d-due.com, you agree to be bound by the General Terms and Conditions below and our Data Protection Policies. Please read these Terms, our Legal Notice and our Privacy Policy (together, the “Data Protection Policies”) before using this website. The applicable language of the Terms and Conditions is English. CONFECCIONES M.R.F., S.A. will hereinafter be referred to as “we”, “our” or “us”.”.
If you do not agree to all of the Terms and Privacy Policy, please do not use this website. These Terms and Privacy Policies may change from time to time. It is your responsibility to read them periodically, as the Terms and Privacy Policy in effect at the time you use this website or at the time of formation of the Agreement (as defined below) will be applied.
By purchasing any product from this website, you enter into a contract with us on these terms. For any questions regarding terms and conditions, the online shop in general, ordering or shipping, please contact us via our contact form on the website: https://d-due.com/ddue-contacto/
COMPANY DETAILS:
CONFECCIONES M.R.F., S.A.
A15044852
Ourolo nº 46 – Taragoña
15985 Rianxo (A Coruña)
Address for returns:
CONFECCIONES M.R.F., S.A.
A Barraca s/n – Asados
15984 Rianxo (A Coruña)
PERSONAL INFORMATION
The personal information or details you provide to us will be processed in accordance with the Data Protection Policies. By using this website, you consent to the processing of such information and details and you represent that all information or details you have provided to us are true and accurate. For more information on Data Protection, please read our Privacy Policy.
USE OF OUR WEBSITE
By using this website and/or placing any order through it, you agree:
To only use the website for legitimate enquiries or orders.
Not to place speculative, false or fraudulent orders. If we reasonably believe that such an order has been placed, we shall be entitled to cancel the order and inform the relevant authorities.
To provide us with correct and accurate email, postal and/or other contact details and acknowledge that we may use these details to contact you if this is necessary (see our Data Protection Policies).
If you do not provide us with all the information we require, we may not be able to complete your order. By placing an order through this website, you certify that you are at least 18 years old and that you are legally capable of entering into binding contracts.
HOW THE CONTRACT IS FORMED
The information set out in the Terms and the details contained on this website do not constitute an offer to sell, but rather an invitation to trade. No contract will exist in respect of any item between us until your order has been expressly accepted by us, whether or not funds have been deducted from your account. If we do not accept your offer and the funds have already been deducted, they will be refunded in full.
To place an order, you must follow the online checkout process and click on “Authorise payment” to submit your order. After this, you will receive an email from us confirming receipt of your order (the “Order Confirmation”). Please note that this does not mean that your order has been accepted. Your order constitutes your offer to purchase one or more items from us. All orders are subject to acceptance by us, and we will confirm this acceptance by sending you an email confirming that the item is being shipped (the “Shipping Confirmation”).
The contract for the purchase of an item between us (the “Contract”) will only be formed when we send you the Dispatch Confirmation. The Contract will relate only to those items whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other items that may have been part of your order until the dispatch of those items has been confirmed in a separate Dispatch Confirmation.
PRODUCT INFORMATION
We attempt to be as accurate as possible in our product descriptions. We do not warrant that product descriptions or other content of this website is accurate, complete, reliable, current, or error-free.
We strive to display product colours as accurately as possible on our website. The colours displayed on your screen may differ from the actual colours, therefore we cannot guarantee that your screen will show the actual colours.
AVAILABILITY OF ITEMS
When your order is received, an order confirmation will be emailed to you. We reserve the right not to deliver in the event that the stock level is incorrect at the time the order is received. If we are unable to deliver your order, we will inform you of the cancellation and process a refund of the same value. CONFECCIONES M.R.F., S.A. reserves the right to ship only parts of the order if any of the items are out of stock.
REJECTION OF YOUR ORDER
We reserve the right to withdraw any item from this website at any time and/or remove or edit any material or content on this website. Whilst we will make all reasonable efforts to process all orders submitted to us, there may be exceptional circumstances which mean that we may have to refuse to process or accept an order after we have received or sent you an Order Confirmation, which we reserve the right to do at any time. We shall not be liable to you or any third party in the event that we remove any item from this website, remove or edit any material or content on this website, or for refusing to process or accept an order after we have received or sent you an order confirmation.
PRICE
The price of any item will be as quoted on our website, except in cases of manifest error. While we try to ensure that all prices on this website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be deemed cancelled and, if you have already paid for the goods, you will receive a full refund. We are under no obligation to provide you with the goods at the incorrect (lower) price (even after we have sent you a Dispatch Confirmation) if the pricing error is obvious and unmistakable and could reasonably have been recognised by you as an incorrect price.
All prices shown are final prices including VAT, which may differ from country to country. Prices do not include import duties and taxes. CONFECCIONES M.R.F., S.A. reserves the right to change prices at any time. All prices for items featured on our website are shown in euros.
PAYMENT
Once you have finished shopping, all the items you wish to purchase are added to your cart and your next step will be to proceed to the checkout process and make your payment. To do this, you must follow the steps of the checkout process, completing or verifying the information requested at each step. Throughout the checkout process, before payment, you can modify the details of your order.
Credit/debit cards:
We accept VISA, MasterCard and American Express through PAYCOMET of Banco Sabadell. When paying by card you will be asked for the card number, its expiry date and the CVC code. We use a security standard called 3D-Secure, developed by PAYCOMET. All information is encrypted using SSL encryption, which prevents unauthorised access to card details. We do not store card numbers after the transaction has been completed.
PayPal allows secure payment from your bank account, credit card or PayPal account.
DELIVERY TIMES AND SHIPPING RATES
CONFECCIONES M.R.F., S.A. (https://d-due.com) ships orders within Spain with DHL Spain. Once your product is shipped, you will receive a notification and tracking number from DHL. We currently deliver to Europe.
Orders for items in stock: 1-3 working days.
We offer free shipping on all orders within the European Union.
RETURNS POLICY
Purchases can be returned within 14 days of receipt of the goods. Products must be returned unused and with all original seals, packaging and labels in perfect condition. For reasons of health protection and hygiene, we will not accept the return of items that are incomplete, or which have been unsealed, opened, used, spoiled or damaged by the customer.
The shipping costs of the products will be paid by the customer and depend on the shipping provider and the shipping method chosen. You will receive a refund for the value of the returned goods within 14 days of returning the product to our warehouse. We are entitled to withhold the refund until we have received the goods back or until you have provided evidence of having returned the goods.
Please note that it can take up to 10 working days for the refunded amount to be visible in your payment method. If you have paid by bank deposit, it would be very helpful if you could contact us and provide us with your IBAN and BIC for the international bank transfer.
You can choose the carrier of your choice. We strongly recommend that you obtain proof of postal receipt from the post office, as we cannot be held responsible for packages that do not arrive. We are entitled to withhold the refund until we have received the goods back or until you have provided evidence of having returned the goods.
ALWAYS add your name and order number to the package before returning it.
IMPORTANT: If you have any questions, sen us a mail to info@d-due.com
Returns address (it is VERY important that you include your name and order number with the package):
CONFECCIONES M.R.F., S.A. Devoluciones
A Barraca s/n – Asados
15984 Rianxo (A Coruña)
You do not need a special return label for this. Please note that we do not cover the cost of return shipping, so you will have to pay the direct cost of returning the goods. We are still a growing company and simply cannot afford to offer free shipping and return shipping at this stage.
In addition, the following criteria must be met:
All original packaging with prices, seals, labels, tags, hangtags, etc. must be intact.
Returns that do not meet the criteria listed above risk being declined. We reserve the right to deduct handling charges if labels are missing or if the items or packaging are dirty or damaged. Please make sure you pack the items correctly.
RIGHT TO WITHDRAW
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party designated by you but not the carrier has taken possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post, fax or e-mail). In order to comply with the withdrawal period, it is sufficient for you to send your communication of withdrawal before the expiry of the 14-day period.
For reasons of health protection and hygiene, we will not accept the return of items that are incomplete, or which have been unsealed, opened, used, spoiled or damaged by the customer.
Effects of withdrawal:
If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery, except for any additional costs resulting from your decision to use a specific delivery method other than our standard delivery. We will make such reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise, e.g. by accepting a replacement item or a voucher in lieu of reimbursement of payments.
You must return the goods to us without undue delay and in any case not later than 14 days from the day on which you communicate your withdrawal from this contract. In order to meet the deadline, it is sufficient for you to send back the goods before the deadline expires. You shall not be liable for any diminished value of the goods resulting from necessary handling.
LIABILITY AND DISCLAIMERS
We are not liable for commercial losses. We only supply the goods for domestic and private use. If you use the goods for any commercial or resale purposes, we shall have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted to or obtained from this website unless otherwise expressly stated on this website.
We have a legal duty to supply items to you in accordance with the contract, however, without affecting that duty and to the fullest extent permitted by law, all item descriptions, information and materials published on this website are provided “as is” and without any express, implied or other types of warranties of any kind that may arise. As you are contracting as a consumer and in compliance with our legal obligations, we will be responsible for delivering to you goods that: (i) comply with the description given by us and possess the qualities we have set out on this website, (ii) are fit for the purposes for which goods of this type are normally used and (iii) exhibit the quality and performance which are normal for goods of the same type and which can reasonably be expected. (iii) exhibit the quality and performance which are normal for goods of the same type and which can reasonably be expected.
We warrant to you that any goods you purchase from us through this website are of satisfactory quality and are reasonably fit for all purposes for which goods of this type are commonly supplied. To the fullest extent permitted by law, but without excluding anything which cannot be lawfully excluded in the case of consumers, we disclaim all other warranties of any kind, whether express or implied, in relation to the goods available on this website. Nothing in this Clause shall affect your statutory rights as a consumer or your rights to cancel the Contract.
FORCE MAJEURE
We shall not be liable for any failure to perform, delay in delivery or any of our obligations under these terms and conditions which are caused by events or occurrences beyond our reasonable control.
An event or occurrence beyond our control includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes (without limitation) the following:
Strikes, lockouts or other industrial action.
Civil unrest, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or undeclared) or threat or preparation for war.
Fire, explosion, storm, flood, flood, earthquake, subsidence, epidemic or other natural disaster.
Impossibility of the use of rail, sea, air, motor transport or other means of public or private transport.
Impossibility of the use of public or private telecommunications networks.
Acts, decrees, legislation, regulations or restrictions of any government.
Any shipping, postal or other relevant transport strike, failure or accident.
INTELLECTUAL PROPERTY
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content provided as part of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. This does not prevent you from using this website to the extent necessary to make a copy of any order or contract details.
VIRUSES, HACKING AND OTHER CYBER CRIMES
You may not misuse this website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You will not attempt to gain unauthorised access to this website, the server that hosts this website or any other server, computer or database connected to our website. You agree not to attack this website via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you may commit an offence under the applicable regulations.
We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities in order to disclose the identity of the hacker. In the event of any such breach, your right to use this website will cease immediately. We will not accept any liability for any loss or damage resulting from any denial-of-service attack, viruses or any other software or material which is malicious or technologically harmful to your computer, equipment, data or material resulting from your use of this website or from your downloading of any content from this website or content to which this website redirects.
LINKS FROM OUR WEBSITE
We may provide links from our website to other third party websites and materials; these links are provided for your information only and we have no control over the content of those websites or materials. Accordingly, we accept no responsibility or liability for any loss or damage that may arise from your use of these links.
WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you be in writing. By using our site, you agree that communication with us will be primarily electronic. We will communicate with you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to these electronic means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that these communications be in writing. This condition does not affect your statutory rights.
OUR RIGHT TO MODIFY THESE TERMS AND CONDITIONS
We have the right to revise and modify these Terms from time to time. You will be subject to the policies and Terms in effect at the time you use this website or order items from us, unless changes to those policies, Terms or Privacy Statement are required by law or governmental authority, in which case any potential changes will also apply to orders you have previously placed.
APPLICABLE LAW AND VENUE The use of our website and the Contracts for the purchase of goods through this website shall be governed by Spanish Law. Any dispute arising out of or relating to the use of this website or such Contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts. If you are contracting as a consumer, nothing in this Clause shall affect your statutory rights as a consumer.