Customer service

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A selection of items for each issue. For a limited period only, you can access the latest products from D-due at its online store. If you’d like to be kept up to date on all of our latest news and contents, then join the family in our newsletter.

We want you to have a safe, enjoyable experience buying online, so that’s why in this section we’ve included all of the information about this website and its purchasing processes. If you’ve still got any questions, you can contact us using any of the following ways.

When you make an order, you are accepting the terms and conditions shown below, which are available in Spanish and English.

SIZE GUIDE

D-due | Size Chart

DISPATCH AND DELIVERY

Products are dispatched on the first working day after the day when your order was placed, and the delivery time is one week from that day. All deliveries to Europe are free of charge. We can deliver to other countries; please contact us with details of your specific case so that we can offer you the best possible conditions.

When you place your order you’ll receive an e-mail with a confirmation message and your invoice. You will receive a second e-mail the moment your package has been dispatched.

CONDITIONS OF SALE AND RETURNS

The prices shown on this website for EU countries include VAT.

For us, the most important thing is that you feel happy with your D-due garment. So you’ve got 15 days to return or exchange the product.

Returns

-Contact info@d-due.com to inform us about your return.
-All products must be returned in their original packaging, in perfect condition and with the corresponding labels.
-Once the product has been received in a suitable condition, we will refund you the value of the product.

Costs for returning items will be at the customer’s expense, except when returning faulty items.

Exchanges

If you’d like to exchange an item and order it in another size, please contact info@d-due.com.

SECURE PAYMENT

Payment can be made using PayPal or secure payment gateways.

FAQ

In which countries is the online store available?
Items dispatched to Europe are free of delivery costs, but we can also deliver to other countries. Please contact us with details so that we can offer you the best possible conditions.

Which languages are available on the site?
Spanish and English.

I like an item, but it isn’t available in my size. Will you be getting it back in stock?
If you’re interested in an item that’s sold out, write to us and we’ll get in touch with you if we get it back in stock.

Can I get the latest news from you by e-mail?
Of course! Subscribe to our newsletter for all the information on our latest products, exclusive offers and contents, and about what inspires D-due.

Do I have to create an account to buy from the online store?
You don’t need to create an account, but if you do, you won’t need to type in your details all over again. It also allows you to check your receipts and purchases.

How do I know if my purchase has been made correctly?
You’ll receive an e-mail confirming your purchase. Also, if you’ve got an account you can check your orders at any time.

PRIVACY POLICY

D-due and its website comply with data protection standards. Click here for further information.

CONTACT

If you’ve got any queries for us, we’ll be delighted to talk to you.

TELEPHONE
Call us on +34 981 86 25 98

Our customer service is open from  8.30 to 17.00 h.  (Central European Time)

E-MAIL
Send any queries to: info@d-due.com

SOCIAL NETWORKS
When you acquire your D-due item, you become part of a family: our family. We’d love to chat and share our experiences, inspirations and stories with you on any of our social networks.